Revolutionising innovation: 3 trends changing the way we work

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Before reading this article, I do know, “Complexity is free,”, due to 3D technology. The other two are new to me. Worth a read, IMO

Revolutionising innovation: 3 trends changing the way we work

It’s easy to be depressed about America these days. We’ve got messes aplenty abroad and the Republican-dominated House of Representatives is totally paralysed. Fortunately, there is another, still “exceptional”, American reality out there. It’s best found at the research centres of any global American company.

These centres are places where scientists and engineers from dozens of nationalities are using collaboration and crowd-sourcing to push out the boundaries of medical, manufacturing and material sciences, where possibilities seem infinite, where optimal is the norm and where every day begins by people asking: “What world are we living in and how do we thrive in that world?”

Just to get a jolt of that optimism and a chance to focus on what we should be talking about, I asked General Electric (GE) for a tour of its huge research lab in Niskayuna, north of Albany. I wanted to see what new technologies, and therefore business models — and therefore jobs — it might be spawning that public policy, and education policy, might enhance.

I have no idea whether or how GE will profit from any of these breakthroughs, but I saw the outlines there of three radically new business trends that the United States should want to dominate.

WHEN COMPLEXITY IS FREE

The first derives from a phrase tossed off in passing by Ms Luana Iorio, who oversees GE’s research on three-dimensional printing: “Complexity is free,” she told me. That is actually a very big statement.

In the old days, explained Ms Iorio, when GE wanted to build a jet engine part, a designer would have to design the product, then GE would have to build the machine tools to make a prototype of that part, which could take up to a year, and then it would manufacture the part and test it, with each test iteration taking a few months. The whole process, said Ms Iorio, often took “two years from when you first had the idea for some of our complex components”.

Today, said Ms Iorio, engineers using 3D, computer-aided design software now design the part on a computer screen. Then they transmit it to a 3D printer, which is filled with a fine metal powder and a laser device that literally builds or “prints” the piece out of the metal powder before your eyes, to the exact specifications.

Then, you immediately test it — four, five, six times in a day — and when it is just right you have your new part. To be sure, some complex parts require more time, but this is the future. That’s what she means by complexity is free.

“The feedback loop is so short now,” explained Ms Iorio, that “in a couple days you can have a concept, the design of the part, you get it made, you get it back and test whether it is valid” and “within a week you have it produced ... It is getting us both better performance and speed”.

When complexity is free, the design-to-test-to-refine-to-manufacture process for some components is being reduced from two years to a week.

CROWDSOURCING BY CONTEST

There is a parallel revolution in innovation. When GE is looking to invent a new product, it first assembles its own best engineers from India, China, Israel and the US. But now it is also supplementing them by running “contests” to stimulate the best minds anywhere to participate in GE’s innovations.

For example: There are parts of an aircraft engine — hangars, brackets, et cetera — that are not key to the engine, but they keep it attached and add weight, which means higher fuel costs. So GE recently took one bracket — described the conditions under which it worked and the particular function it performed — and posted it online under the The GE Engine Bracket Challenge. The company offered a reward to anyone in the world who could design that component with less weight, using 3D printing.

“We advertised it in June,” said Ms Iorio. Within weeks, “we got 697 entries from all over the world” from “companies, individuals, graduate students and designers”.

GE’s engineers culled out the top 10 and they are now being tested to determine which is the lightest that conforms to GE’s specs and can be built on its printers. I saw one prototype that was 80 per cent lighter than the older version.

The winning prize pool is US$20,000 (S$24,800), spread out across eight finalists, with awards ranging from US$1,000 to US$7,000 each. A majority of entries came from people outside the aviation industry.

THE INTERNET OF THINGS

Lastly, we are on the cusp of what GE calls “the Industrial Internet” or the “Internet of Things” — meaning that every major part of a GE jet engine, locomotive or turbine is now equipped with online sensors that constantly measure and broadcast every aspect of performance. Computers capture all this big data and use it to improve everything from the flight path to energy efficiency.

“We used to do monitoring and diagnostics,” said Mr Mark Little, Director of GE global research. “We had sensors on a gas turbine. If something happened in your system, we could say: ‘You have an over-temperature on the backend and here is how to fix it.’

“And now we are using all this data to do prognostics. We are reading the signals and telling you something that will happen. You can proactively respond to it and it affects reliability and productivity.”

With all this data, GE is developing new service businesses that offers not only to manage an airline’s or railroad’s engines, but how fast all its planes or trains go, how flight and train schedules are coordinated and even how its equipment is parked to get optimal performance and energy efficiency.

With this diffusion of sensors, says Ms Beth Comstock, GE Chief Marketing Officer, a company can assemble data so much more accurately to “observe performance, predict performance and change performance” so there is “no unplanned downtime”. It can make an airline or railroad or power plant so much more “sustainable”, in both senses of that word.

Watch this space, even if Washington doesn’t: When everything and everyone becomes connected, and complexity is free and innovation is both dirt-cheap and can come from anywhere, the world of work changes.

THE NEW YORK TIMES

ABOUT THE AUTHOR:

Thomas L Friedman, an op-ed columnist for The New York Times, has thrice won the Pulitzer Prize for commentary. This is abridged from a longer commentary.
http://www.todayonline.com/business/mana...ay-we-work
“夏则资皮,冬则资纱,旱则资船,水则资车” - 范蠡
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