(27-04-2012, 05:53 PM)Drizzt Wrote: do you place any premium to word of mouth?
my republick and viewquest are attacking where the big 3 are weakest, speed, static ip and customer service.
I assume you are refering to the following article. I post it here for the benefit of our forumer. I am not sure on Starhub and Singtel. But it is not quite true for M1, after i had confirmed with M1 management. Well, the judge is the end-user i.e. customer. They have the final verdict.
---
TELECOM & INTERNET | Krisana Gallezo, Singapore
Published: 16 Feb 12
Singapore telco giants get competition with MyRepublic
Founders of MyRepublic blurted out things that the current 3 Telcos allegedly won’t tell you about their fibre broadband services.
In an email to Singapore Business Review, the founders of MyRepublic who are ex senior telco directors claimed that while Singtel, Starhub and M1 offer Next Generation Broadband Network (NBN), they do not promote it and do not offer it at its full potential.
CEO & co-founder of MyRepublic Malcolm Rodrigues said that the principle goal of the 3 Telcos does not lie in offering customers the best of NBN. This mainly stems, he said from their legacies of other types of broadband services they have to promote and sell.
“There is a documented case where StarHub actually encouraged a customer to stick to their current cable broadband instead of switching to fibre. There are many such references in online forums, as the Internet-using public shares their experiences in trying to get NBN service,” he adds.
Mr. Rodrigues noted that the 3 telcos apply traditional engineering models to the NGN which cause them to have very high contention ratios - number of customers that share one pipe, cap international capacity, and throttle customer traffic at peak hours from 9pm to 2am.
MyRepublic, meanwhile he said has no legacies they need to protect and is only interested in working with customers to give them the best NBN experience.
Mr Rodrigues was a former Vice President of StarHub International & Wholesale. He founded MyRepublic with KC Lai who was also a former StarHub’s Senior VP of Consumer Sales for 10 years and Greg Mittman who was tasked to lead Alcatel-Lucent’s NBN team. Find out more about them at
http://sbr.com.sg/telecom-internet/news/...y-republic
My Republic said that it has what it takes to be a credible alternative.
“Unlike the 3 incumbent telcos, MyRepublic was purpose-built for the Next Gen NBN. Created especially to leverage off the Next Gen NBN, MyRepublic believes a user-centric approach that puts the customer first is the only way to understand the game-changing opportunities of the NBN.
The MyRepublic team has many former employees from the NBN Companies. They know how to take advantage of the NBN different Quality of Service (QoS) options to customise the internet experience according to what people want,” said Mr. Rodrigues.
Is a broadband service allowing you not to lock yourself into a contract sounds appealing to you?
MyRepublic is today, February 16, launching of what it claims as a first-of-its kind offer where customers need to lock yourself into a two-year contract for a pure broadband service.
“We believe passionately in the quality of our network experience and the personalized service we offer. To back up this belief with a promise, and to force us to win our customers’ hearts and loyalty every day, we are pleased to announce today that we are making the MyRepublic Pure Fibre Broadband service available without a contract. There is no need to lock yourself into a 2 year contract. If we don’t meet up to our service promise, you are free to leave. It is this relationship to ensure that we deliver. It is giving power back to the consumer,” said Mr Rodrigues.
Homepage
PR Newswire
