Key lessons from London’s bus services

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A "scutterbutt" from a senior reporter on London bus service...

Key lessons from London’s bus services

Two weeks ago, I headed to London for a trip sponsored by the Land Transport Authority (LTA) to learn about the bus system there, armed with a sceptical attitude.

London’s bus system has often made the news for the wrong reasons. Fare hikes, choking traffic and bus driver strikes — the most recent was in 2012, which was over demands for a £500 (S$1,060) Olympics bonus and brought services to a halt — often make the headlines there.

But what I saw surprised me. Despite heavy traffic, the bus system is efficient (most of the time) and seemingly runs like clockwork.

In Aldwych, in the heart of London, bus service 11 — which cuts through some of the city’s most famous landmarks such as Westminster Abbey and Trafalgar Square — shows up every three to four minutes.

A check with the live bus arrival board at the bus stop showed that other buses arrived as frequently and were as punctual.
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ABOUT THE AUTHOR:

Joy Fang is a senior reporter at TODAY.
http://www.todayonline.com/singapore/key...s-services
“夏则资皮,冬则资纱,旱则资船,水则资车” - 范蠡
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