Physical retail will evolve and hence continue to strive in a post covid/post e-commerce world
but department stores probably wouldn't.
Once upon a time, department stores were the perfect distribution method for retail brands/vendors that were too small in scale. Besides paying for the physical space, these retail brands/vendors could also allocate part of their advertising budget to pay the department store operator as it naturally attracted traffic. In the post internet world, all these advantages have disappeared with brands/vendors have the opportunity to shift their scale/advertising online.
Minutes of the Annual General Meeting of the Company
Q2.Can the Directors share with the Members the current performance and trends of the retail industry in Malaysia? Given the prevalence of online shopping and retail businesses today, and the closure of many physical department stores, what are the Company’s strategies to remain competitive?
In Malaysia, physical retail stores remain widespread and robust, with many shopping malls located within 15 to 20 minutes of where people live. Shopping is commonly regarded by most Malaysians as a leisure activity. While online businesses boomed during the COVID-19 period, they have experienced a decline since the lifting of the Movement Control Order, as many shoppers returned to physical stores for shopping. As such, management was confident that physical retail and offline shopping will continue to dominate the Malaysian retail market.
https://links.sgx.com/FileOpen/PRA_Minut...eID=846645